Terms and conditions of sale
- Application of the terms and conditions of sale
All orders placed on the Switzerlust online shop are governed by these terms and conditions of sale, which shall apply in exclusion of any other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without any reservation, these terms and conditions of sale.
Switzerlust reserves the right to modify these terms and conditions of sale at any time by publishing a new version on this site. Each order placed after the publication by Switzerlust of the new version of its terms and conditions of sale constitutes acceptance of the latter.
Only the French version of these terms and conditions of sale is valid.
All personal data will be treated as confidential. The information necessary for the management of the order will be processed electronically and may be communicated to associated companies for the management of the order.
- Data protection and privacy
The use of personal data is governed by the data protection declaration. The data protection declaration is an integral part of these terms and conditions of sale.
All personal data stored on the www.switzerlust.ch website is held by Switzerlust, which may use it for information, promotions, news or to improve the services that may be offered to you.
When you register on this site, you must ensure that the mandatory data you provide is accurate and complete.
You must choose a password when you register to use this site. This password is strictly confidential and must not be disclosed to third parties.
You assume full responsibility for the use of your password and all orders that are placed, even without your knowledge, using this password.
If you know or suspect that a third party knows or uses your password, you must inform Switzerlust immediately.
By placing an order on this site, you agree to purchase the products you have selected in accordance with these terms and conditions of sale.
Orders for single boxes must be placed before the deadline specified on the home page of the website and on the relevant box page.
Subscriptions can be purchased at any time and the first box will be delivered on the date indicated for the current box on the home page of the website and on the relevant box page.
The subscription plans allow you to receive a box over several months, depending on the plan you choose (bimonthly subscription or subscription for 6 or 12 months).
By opting for a bi-monthly subscription, the customer accepts that his or her credit card will be charged the agreed price every 2 months, thus extending the subscription for an additional 2 months, until the customer terminates his or her subscription. The termination of the subscription must be received by Switzerlust at the latest on the last day of the month preceding the delivery date by e-mail to the address info[at]switzerlust.ch or by using the contact form in the “My account” section.
Subscriptions for 6 and 12 months offer customers more advantageous rates. The 6-month subscription entitles the customer to the delivery of 3 boxes every 2 months. The 12-month subscription entitles the customer to the delivery of 6 boxes every 2 months. These subscriptions are invoiced in one go, when the order is placed. The subscription expires at the end of the agreed period, without any commitment or automatic renewal.
It is not possible to cancel or terminate an existing subscription.
- Order confirmation
The orders placed by the customer on this site do not constitute a legally binding contract until they have been confirmed through an e-mail from Switzerlust.
Switzerlust reserves the right, at its discretion, to refuse an order, in particular in the event of unpaid invoices or insolvency.
The data recorded by Switzerlust constitutes irrefutable proof of the order or transaction. The data recorded by the payment system constitutes irrefutable proof of financial transactions.
The orders you place with Switzerlust on this site are subject to minimum and maximum quantity limits.
Switzerlust offers its products for sale on this site within the limits of available stocks.
In the event of a product from one of our suppliers being out of stock, Switzerlust reserves the right to replace it with another product of equivalent value.
The prices due for the goods ordered are those shown on this site on the date of the order, indicated in Swiss francs, all taxes and delivery charges included (in Switzerland only).
If applicable, shipping costs to other countries are charged at the rates indicated on this site on the date of the order.
Switzerlust reserves the right to modify its prices and delivery costs at any time, without retroactive effect and without affecting previously confirmed orders.
Switzerlust reserves the right to cancel a contract that contains errors in wording, printing or calculation.
Any order confirmed by Switzerlust will be delivered to the delivery address indicated in the order. No delivery will be made to a post office box.
Switzerlust makes every effort to ensure delivery within the time limit indicated on the page relating to each box. The boxes are sent by post within 3 to 4 working days. In the event of absence, the Post Office will deposit the parcel in the annex compartment. If the latter is missing, the package must be collected from the nearest post office.
A delay in delivery is in no way a reason for cancelling the order and does not entitle the customer to any compensation.
Shipping costs are offered in Switzerland and are charged extra for foreign countries. Delivery can only be made to the countries indicated on this site.
Switzerlust cannot be held responsible for an undelivered order due to incorrect or incomplete information provided by the customer.
In the event of a change of address, it is the customer’s responsibility to change his or her contact details in his or her customer account no later than the last day of the month preceding the delivery.
As the boxes may contain alcohol, Switzerlust does not deliver any goods to a minor clientele, unless authorized in writing by the parents. Switzerlust does not deliver any goods to customers under guardianship, unless authorized in writing by the guardian.
It is the customer’s responsibility to check the quantity and good condition of the goods upon delivery.
If the customer notices an omission or damage, he must report it to Switzerlust customer service within 7 days of delivery.
In the cases mentioned above, the customer may receive a replacement or similar product on a future delivery.
Switzerlust offers the following payment methods: bank transfer or credit card (Visa, Mastercard, American Express). Switzerlust reserves the right for each order not to offer all payment methods and to redirect you to other methods.
Payment by bank transfer is to be made upon receipt of the confirmation e-mail sent to the customer, which contains Switzerlust’s bank details. The customer must check his spam folder if he does not receive any e-mails. When the customer makes the transfer, he must enter the order number as the reason or reference for payment.
Payment by credit card is due immediately. Your credit card data is encrypted by the Stripe platform to protect your security. No payment data is stored or accessible by Switzerlust.
The entire purchasing process is fully encrypted and protected by SSL, provided by our Switzerland-based host Infomaniak.
The customer receives an order confirmation by e-mail once the procedure has been completed.
- Late payment
Switzerlust reserves the right to refuse an order until the total amount due has been paid.
- Customer service
If you have any problems or questions regarding a box, please contact Switzerlust by e-mail at info[at]switzerlust.ch.
- Limitation of liability
The photos and texts illustrating and describing the products on this site are non-contractual and for information purposes only. Switzerlust assumes no responsibility for any errors or omissions in the photos or texts on this site.
Without limiting the scope of these terms and conditions of sale, no claim whatsoever for delivered products, non-delivery of products or otherwise may exceed the amount of the purchase price of the products that gave rise to a claim for damages. In no event shall Switzerlust be liable for indirect, incidental or consequential damages of any kind whatsoever arising in connection with its products, their use, sale or this site.
- Force Majeure
Our delivery commitment is null and void in the event of failure or non-compliance with supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to Switzerlust.
Switzerlust shall not be held liable for delays or non-delivery resulting from circumstances beyond its control (strikes, wars, natural or other disasters) preventing the production, transport or delivery of products.
In the event of unavailability of a product or delay, Switzerlust will inform you as soon as possible and will fulfill its obligations as soon as possible.
Switzerlust undertakes to deliver every two months a box containing a minimum of five products of different categories, manufactured by small producers, creators and craftspeople from a different canton.
Switzerlust guarantees the traceability and origin of the products sold on this site; the partner producers are presented on the “Partners” page of the website.
The notion of “small producers, creators or craftspeople” is part of Switzerlust’s unique appreciation. Under no circumstances will a customer be entitled to a refund of an item on the grounds that it is not in his or her opinion a product manufactured by small producers, creators or craftspeople.
- Intellectual property rights
The Internet shop and all content accessible on the Switzerlust Internet shop are protected by copyright and are the exclusive property of Switzerlust, unless otherwise stated. The reproduction (in whole or in part), distribution, transmission (electronically or by other means), modification, linking or use of the contents for public or commercial purposes is prohibited without Switzerlust’s prior written consent.
- Disclaimer of liability
Although Switzerlust strives to maintain the operation of the website at all times, it cannot be held responsible for any temporary unavailability, functional failure or malfunction of the website.
- Applicable law and jurisdiction
These terms and conditions of sale are governed by Swiss law. The exclusive place of jurisdiction is Geneva.
Geneva, December 2018